The team help one family who narrowly escaped without injury when the glass roof of their conservatory shattered and ask who should foot the bill, with the installer out of business. Also on the programme, the pension company that told one bereaved man he wasn't entitled to the full share of his late husband's pension because they were in a civil partnership rather than a marriage. And the risks of buying pets online. The team reveal the social media sites littered with scam pet listings.